Wrong / Damaged Item
Send your order evidence and photos of the issue. We will review the facts and provide an appropriate resolution.
AFTER YOUR ORDER
Know what happens after your order
From receiving and checking your order to reporting a problem and receiving a refund, the process is explained here before you decide to buy.
Our approach
If there is a product problem, we investigate and resolve it based on the facts. For change-of-mind returns, the product condition, hygiene, purchase channel, and applicable legal rights are taken into account.
Last updated: 13 August 2026
Change of Mind
A return may be requested if the product is unopened, unused, and in its original condition, subject to the purchase channel’s rules and applicable legal rights.
Opened Product
For hygiene reasons, opened products are not normally accepted for change-of-mind returns. Product issues can still be reported for review.
On this page
Delivery Method
Delivery arrangements depend on the channel through which you order and the provider used for that transaction. For orders placed through an external platform, delivery selection and tracking may follow that platform’s system. For orders handled directly by us, necessary delivery information will be provided when the order is confirmed.
Delivery Time
We do not state a fixed delivery time on this page because actual timing depends on destination, carrier, holidays, order volume, and purchase channel. The estimate applicable to your order should be based on the information displayed or confirmed in the channel where the order is placed.
To ask about delivery time before payment, contact m8saen@gmail.com or ask through the channel where you are placing the order.
Checking Your Order
After receiving your order, please check the product name, quantity, box condition, seal, and product itself as soon as possible. If the item is wrong, damaged, or abnormal, keep the packaging and evidence, then contact us or use the issue-reporting system of the platform where you ordered.
Exchange and Return Conditions
Change of Mind
If the product remains sealed, unused, in its original condition, and suitable for resale, you may contact us to request a return subject to the purchase channel’s conditions and the legal rights applicable to that transaction.
Opened products
For hygiene reasons, cosmetics that have been opened or used are generally not accepted solely because the buyer changed their mind. However, if the product is damaged, defective, incorrect, abnormal, or has an issue not caused by the buyer’s use, we will still review the case and resolve it based on the facts.
Evidence That Helps Us Review Faster
Please provide available information relevant to the issue, such as an order number or transaction evidence, photos of the box/label/product, photos or video showing damage, and a description of the issue. We will request only information necessary for the review.
Return Shipping Costs
If a return is caused by a wrong item, damage, or another seller-responsible error, we will cover reasonable return shipping costs using the agreed method. For a change-of-mind return where the product has no issue, the buyer may be responsible for return shipping unless applicable law or platform terms provide otherwise.
Refund Method
Once a refund is approved, it will be processed using a method appropriate to the purchase and payment channel or another method agreed with you. Actual timing may depend on the platform, payment provider, and legal requirements applicable to the transaction.
Purchases Through External Platforms
If you purchased through TikTok Shop or another platform with its own return/refund system, we recommend starting the request through that system so buyer-protection rights and transaction status are properly recorded. The WSWSS policy applies alongside those rules without reducing rights provided by the platform or law.
Consumer Rights Under Applicable Law
This policy does not reduce the rights that consumers have under applicable law. Certain online transactions may carry additional cancellation or refund rights depending on the type of business and legal conditions. Where applicable law or platform terms provide greater protection than our internal policy, you may exercise those rights when the conditions are met.
Order Support
PAEDSAEN PRODUCTION
Email: m8saen@gmail.com
If you ordered through an external platform, please include the order number or other information that helps identify the transaction so we can review it faster.